Refund & Cancellation Policy

This policy covers subscriptions and physical products bought on our website or app. All payments are processed securely by Razorpay. Amounts are in Indian Rupees (INR) and include GST.

1. Subscriptions (Premium, Family)

• Free trial: eligible plans include a free trial. You are not charged during the trial and can cancel any time before it ends.
• Cancelling auto-renew: you can turn off auto-renew at any time from Dashboard → Plan & orders, or in the app. Your plan stays active until the end of the period you paid for. You are not charged again.
• 7-day refund window: if you are not satisfied, ask for a refund within 7 days of your first paid subscription payment. We refund the full amount. This applies once per customer.
• Renewal payments can be refunded if you ask within 48 hours of the renewal and have not used paid features in that time.
• Duplicate or failed payments: if you were charged twice, or charged but the plan did not activate, we refund the extra amount in full. You don’t need to ask: we refund it once we detect it.

2. Physical products (QR stickers, tags, keychains)

• Before dispatch: cancel the order for a full refund. Use Contact us with your order number.
• Damaged, defective or wrong item: tell us within 7 days of delivery, with a photo. We send a free replacement or give a full refund, whichever you prefer.
• Change of mind: you can return unactivated items in original condition within 7 days of delivery for a refund of the product price. Return shipping is paid by you. Tags that have already been activated to an account cannot be returned, because they are linked to personal safety data.
• Personalised items (for example, with your vehicle number printed) can be returned only if they are damaged or defective.

3. Credit packs

Unused masked-call minute and SMS packs can be refunded within 7 days of purchase. Credits that have been used cannot be refunded.

4. How refunds are paid

• Refunds go back to the original payment method (UPI, card, net banking or wallet).
• Once approved, refunds are started within 2 business days. Your bank usually credits them within 5–7 business days.
• You will receive a confirmation by SMS/email, and an updated invoice where applicable.

5. How to request

Use Contact us (topic “Refund / cancellation”) or email us. Include your registered mobile number and your order or invoice number.